Field service operations
Get your crew
off paper.
One system for dispatch, jobs, customers and getting paid — built around how your business actually runs.
AI built in
The busywork runs itself
Crewline uses AI behind the scenes to do the jobs your office manager hates — assigning work, digging through records and spotting problems before they cost you money.
One-click auto-assign
Hit Auto-assign and Crewline fills the open slots on the board — picking the right tech for every unscheduled job in seconds instead of a morning on the phone.
Smart filtering
Ask for “overdue invoices over $500” or “customers due for a tune-up” and AI sorts through years of jobs, invoices and notes to surface exactly what matters.
Learns your shop
Every completed job teaches the model — real drive times, how long each tech actually takes, and which pairings bring callbacks — so suggestions get sharper every week.
How assignment works
Machine learning picks the best tech for every job
For each open job, our model scores every available crew member across the factors on the right, weighs them against what has worked for your shop in the past, and recommends the assignment with the best overall fit — shortest drive, right skills, safe conditions and a balanced day.
Dispatchers stay in control: every suggestion shows why it was chosen, and dragging a job to a different tech is fed back into the model so it learns your preferences.
Location proximity
Drive time from each truck's live GPS position and next stop, not straight-line distance.
Skills & certifications
Matches the job type to techs licensed and experienced for HVAC, plumbing or electrical work.
Weather
Pushes outdoor and rooftop work around storms and heat, and prioritizes AC calls on hot days.
Workload & availability
Balances hours across the crew and respects time off, so nobody is overbooked.
Job history
Predicts real job duration from past visits and favors the tech the customer already knows.
Priority & value
Emergencies and high-value jobs get first pick of the best-fit, closest tech.
Office
Run the whole day from one screen
Dispatch, scheduling, customers, quotes, invoices and reporting — dense, fast and built for a desk.
Dispatch board
Drag jobs onto a crew member's day. Conflicts and drive-time gaps flag themselves in amber before they cost you a callback.
Live map
Every truck and job on one map, colour-coded by status, with the day's route drawn for whoever you select.
Reports that matter
Revenue by week and service type, jobs per crew member, average time on site, first-time fix rate and quote win rate.
Crew
Built for gloves and sun glare
A dark, high-contrast app with big targets that keeps working when the signal drops and syncs when it comes back.
Today, in order
The day's jobs sorted into the shortest route, with drive times between stops and one-tap navigation.
One giant button
Start driving, arrived, complete. Each tap stamps the time and place, and the office sees it instantly.
Paid before they leave
Checklist, photos, parts, signature, then a card payment on the spot. No chasing invoices next week.
Customers
The part they actually remember
A branded link that answers 'when are you getting here?' before they pick up the phone.
On the way
A link with a live map, the crew member's name and photo, and a real arrival time. No more four-hour windows.
Approve and pay
Sign off a quote or pay an invoice from the same link — no login, no app to install.
Their whole history
Past visits with photos, downloadable paperwork, and a button to request the next job.
Live demo
Take it for a drive
Loaded with a real-looking HVAC and plumbing shop in St. Augustine, Florida — five crew members, a year of job history and today's schedule half-booked.